In this customer case study, we highlight our decade-long partnership with Sunroofs and Stripes. Les Evans, Managing Director of the company, shares his insights on the enduring relationship with Daltec and why we continue to be their trusted supplier of choice.
Product quality and brilliant after care
“We choose Daltec time and time again for the quality of the product and the support provided should there be any issues.” Having worked with many of Daltec’s competitors over the years, Sunroofs and Stripes have encountered varied levels of service. This experience has solidified their trust in Daltec’s reliable solutions.
Over 3 decades of industry experience
Founded in 1994 by Les and Joyce Evans, Sunroofs and Stripes has built a solid reputation over the past three decades. Located in Wales, they began by offering sunroofs but have since expanded their services to car audio and fleet telematics, reflecting their adaptability to changing market demands.
Evolving to meet customer needs
“We have been a Daltec customer for over a decade,” says the team at Sunroofs and Stripes. Much like their own business, Daltec has evolved to meet customer needs. “We are loyal to businesses that provide good service, are transparent, and offer after-sale support whenever needed. We feel looked after by Daltec, which is essential when choosing the right supplier for us. We look forward to working with Daltec for many years to come.”
Customer Visits
“In the current climate, not many businesses take the time and effort to visit clients,” explains the team. A recent visit from Daltec left a lasting impression. “That face-to-face interaction and effort really makes a difference. People buy from people, and it’s nice to have that connection.”
Why Daltec is the Partner of Choice
What sets Daltec apart for Sunroofs and Stripes is their commitment to the customer beyond just the sale. “Daltec ensures customer satisfaction by providing support whenever needed.” The key factors that make Daltec their preferred partner include:
Excellent customer service
Positive attitude
Prompt communication
Friendly Account Managers
Personal, in-person visits
Supporting Sunroofs and Stripes with DVS Compliance
As the demand for Direct Vision Standard (DVS) solutions grows, Daltec has provided Sunroofs and Stripes with their Virtus Fleet: AI Camera System to meet this need. “There are many solutions on the market, but Daltec was my first point of contact when we started getting the demand. The solution works well, and we’ve fitted around a dozen systems already. We are working to make nearly 100 vehicles compliant ahead of the upcoming deadline.”
Trust, transparency, and consistent after-sales support
Sunroofs and Stripes’ decade-long relationship with Daltec highlights the importance of trust, transparency, and consistent after-sales support. By working together, they continue to provide their customers with cutting-edge solutions while maintaining the personal touch that makes their partnership truly successful.
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